Episode
9
How To Build A World-Class Hospitality Operation
In Episode 9 of Supy Talks, we sit down with Peter Lyons – a hospitality consultant, former GM of Hospitality for Pearl Island in Qatar, and the man behind The Restaurant Guru.
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Guest & host
Veteran operator–consultant Peter Lyons lays out how disciplined operations and true hospitality—not just sleek branding—create profitable restaurants. He distinguishes service (steps) from hospitality (emotion), then shows how hiring, daily training, and shift strategy translate into better guest experiences, tighter controls, and healthier P&Ls.
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