"Implementation with Supy was night and day compared to other systems I’ve used. With Supy, it was simple – and Malak was always just a message away."

The Challenge

• An ordering system so complex that kitchen teams couldn’t use it - leading to stock outs and disappointed customers
• A 10-day wait for margin reports after month-end - too late to act on operational issues
• Stock transfers tracked manually in spreadsheets - difficult to manage and prone to errors
• No clear process to reconcile supplier invoices - resulting in overpayments and missed savings
• Poor customer support from previous tech providers - slow, frustrating implementations and no direct line to help

The Solution

• Live supplier price visibility helped flag unauthorized changes instantly, eliminating guesswork and improving cost control
• Centralized dashboards and real-time data allowed procurement and operations teams to identify discrepancies quickly and act faster
• Clear user roles and permissions ensured accurate data entry across kitchens, reducing miscommunication and errors
• 3–4% wastage reduction achieved through tighter control of stock movement and actual consumption vs expected use
• Kitchen-level food cost tracking enabled site-specific analysis and more informed decisions around pricing, offers, and performance
• Smarter purchasing decisions driven by consolidated sales vs consumption insights across brands and zones
• Standardized procurement and recipe management improved accuracy and control for each kitchen’s operations
• Scalable growth support by identifying high-performing zones with organic demand vs promo-driven sales