Cafes & Roasteries
5
locations
“Supy runs our back-of-house end to end, giving us real-time control and delivering measurable savings across the group.”
Ahmad Azmi, Managing Director
46% Reduction
in Food Costs
5× Growth
in Branches Since Adopting Supy
“Supy gave us the visibility and control we desperately needed. We went from messy WhatsApp orders and multiple uncontrolled supplier purchases to one streamlined system. Today, we know exactly what’s happening in every branch and we’re using those savings to open more locations. ”
Ahmad Azmi
/
Managing Director
A fast-growing premium coffee and café brand, known for it’s exceptional quality, consistent service, and efficient operations.
The Challenge
- High food costs: Sophia Café was operating with food costs nearing 50 %, which significantly limited profitability. The lack of visibility on consumption, supplier pricing, and true cost per dish made it difficult to identify and control where losses were happening.
- Uncontrolled ordering: Multiple team members placed supplier orders independently through WhatsApp and phone calls, resulting in duplicate and unauthorised purchases, unverified supplier pricing, and no central record of spend.
- Poor stock visibility: Without a unified inventory system, there was no way to monitor stock levels across locations. This caused frequent over-ordering of some ingredients and shortages of others.
- No standardised process: Each branch operated differently, with no consistent method for tracking costs, managing procurement, or enforcing accountability, leading to operational inefficiency and data gaps.
The Solution
- Centralised ordering & permissions let only authorised team leads place supplier orders, eliminating duplicate and unauthorised purchases and directly addressing the uncontrolled ordering challenge.
- Real‑time cost & inventory visibility delivered live tracking of consumption, stock levels and supplier pricing, instantly flagging cost discrepancies and inefficiencies and helping to tackle high food costs and limited visibility.
- Supplier consolidation & transparency integrated supplier pricing inside Supy, ensuring consistent, informed purchasing decisions and mitigating previous fragmentation and lack of transparency.
- Operational playbooks & frameworks defined SOPs to standardise procurement, inventory and reporting across branches, and supported an in‑house kitchen with Supy’s recipe and production tools, resolving the lack of standardised systems.
The Result
Sophia Café unlocked significant operational improvements and accelerated its growth strategy:
- 46% Reduction in Food Costs
- 5× Growth in Branches since adopting Supy
- Cost savings reinvested into expansion and upgraded systems
.avif)
