“Supy’s exceptional software and dedicated team have optimized our inventory, reducing waste and elevating efficiency to new heights.”

Founded in 2011, The Coffee Address is Saudi Arabia’s leading coffee chain, known for its expertly crafted specialty coffee, exceptional customer service, and stunning stores. With 140+ locations across the kingdom, customers can enjoy their favorite coffee in-store or buy beans direct from the roastery on their online store.

The Challenge

• Lost sales and overstocking due to discrepancies between actual stock and theoretical stock.
• Low task completion rates due to inadequate tools meaning employees struggled to prioritize daily tasks.
• Slow decision making for inventory and menu changes due to a lack of real-time analytics.

The Solution

• Consistent stock counts achieved through automatic daily reminders for stock counts, with tailored lists based on item importance and frequency.
• Seamless sales syncing facilitated by integrating Supy with the existing setup and Foodics POS.
• Accurate data entry ensured by implementing clear user permissions per role for each staff member, reducing data discrepancies.
• Reduced lead times and improved fulfillment rates accomplished by enhancing the internal ordering process between branches, central warehouses, and the central kitchen, streamlining stock movements and minimizing delays.
• Real-time analytics improved informed decision-making by providing user-friendly recipe-building tools for accurate ingredient measurement, cost analysis, and portion control, supporting optimized menu planning and food costs.
• Efficient inventory management created by a mobile-first app for all branch transactions covering stock counts, wastage, transfers, returns, and deliveries.