“Supy出色的软件和专业团队优化了我们的库存，减少了浪费，并将效率提高到了新的高度。”

Founded in 2011, The Coffee Address is Saudi Arabia’s leading coffee chain, known for its expertly crafted specialty coffee, exceptional customer service, and stunning stores. With 140+ locations across the kingdom, customers can enjoy their favorite coffee in-store or buy beans direct from the roastery on their online store.

The Challenge

• Lost sales and overstocking due to discrepancies between actual stock and theoretical stock.
• Low task completion rates due to inadequate tools meaning employees struggled to prioritize daily tasks.
• Slow decision making for inventory and menu changes due to a lack of real-time analytics.

The Solution

• Consistent stock counts achieved through automatic daily reminders for stock counts, with tailored lists based on item importance and frequency.
• Seamless sales syncing facilitated by integrating Supy with the existing setup and Foodics POS.
• Accurate data entry ensured by implementing clear user permissions per role for each staff member, reducing data discrepancies.
• Reduced lead times and improved fulfillment rates accomplished by enhancing the internal ordering process between branches, central warehouses, and the central kitchen, streamlining stock movements and minimizing delays.
• Real-time analytics improved informed decision-making by providing user-friendly recipe-building tools for accurate ingredient measurement, cost analysis, and portion control, supporting optimized menu planning and food costs.
• Efficient inventory management created by a mobile-first app for all branch transactions covering stock counts, wastage, transfers, returns, and deliveries.