咖啡館和烘焙店
5
locations
“Supy端到端地管理我們的後台，為我們提供了實時控制，並在整個集團中節省了可觀的開支。”
Ahmad Azmi, Managing Director
46% Reduction
in Food Costs
5× Growth
in Branches Since Adopting Supy
「Supy 為我們提供了我們迫切需要的可見性和控制力。我們從混亂的WhatsApp訂單和多個不受控制的供應商採購變成了一個簡化的系統。今天，我們確切地知道每個分支機構都在發生什麼，我們正在用這些節省下來的錢來開設更多分支機構。”
Ahmad Azmi
/
Managing Director
A fast-growing premium coffee and café brand, known for it’s exceptional quality, consistent service, and efficient operations.
The Challenge
- High food costs: Sophia Café was operating with food costs nearing 50 %, which significantly limited profitability. The lack of visibility on consumption, supplier pricing, and true cost per dish made it difficult to identify and control where losses were happening.
- Uncontrolled ordering: Multiple team members placed supplier orders independently through WhatsApp and phone calls, resulting in duplicate and unauthorised purchases, unverified supplier pricing, and no central record of spend.
- Poor stock visibility: Without a unified inventory system, there was no way to monitor stock levels across locations. This caused frequent over-ordering of some ingredients and shortages of others.
- No standardised process: Each branch operated differently, with no consistent method for tracking costs, managing procurement, or enforcing accountability, leading to operational inefficiency and data gaps.
The Solution
- Centralised ordering & permissions let only authorised team leads place supplier orders, eliminating duplicate and unauthorised purchases and directly addressing the uncontrolled ordering challenge.
- Real‑time cost & inventory visibility delivered live tracking of consumption, stock levels and supplier pricing, instantly flagging cost discrepancies and inefficiencies and helping to tackle high food costs and limited visibility.
- Supplier consolidation & transparency integrated supplier pricing inside Supy, ensuring consistent, informed purchasing decisions and mitigating previous fragmentation and lack of transparency.
- Operational playbooks & frameworks defined SOPs to standardise procurement, inventory and reporting across branches, and supported an in‑house kitchen with Supy’s recipe and production tools, resolving the lack of standardised systems.
The Result
Sophia Café unlocked significant operational improvements and accelerated its growth strategy:
- 46% Reduction in Food Costs
- 5× Growth in Branches since adopting Supy
- Cost savings reinvested into expansion and upgraded systems
